Monifieth Medical Practice
General Enquiries Telephone Number

Appointments

 

Consultation Times

Monday - Friday surgeries run from 8.30am to 13.00pm and from 14.30 to 5.40pm.

Extended Hours

Tuesday Morning - 7.30am to 8am

General

All consultations are by appointment only. The doctors operate a rota system therefore individual doctors surgery times may vary from week to week.   You are free to see any of the seven doctors.  At busy times we cannot guarantee that the doctor of your choice will be available to see you, but you will be offered an appointment with one of the other doctors.   Provision is always made for urgent cases to be seen by the duty doctor.  Our normal appointments are ten minutes long, which can go surprisingly quickly! If you have a number of problems, or a complicated condition please ask for a double appointment, as this will help you, the doctors and all the patients with appointments after yours. For the same reasons we must ask you not to squeeze in two members of the family into one appointment. Please note that an adult should always accompany children under 14 years of age.

Making an appointment

We operate an "On the Day" and "Pre-bookable" appointment system for the doctors. This means that for on-the-day appointments you should contact the surgery as early as possible the day the appointment is required with the GP.   If your condition does not require you to be seen that day, please phone after 2pm and ask for a pre-bookable appointment.  You can book an appointment up to 2 weeks in advance.  Alternatively, ask for a telephone consultation with the GP of your choice

Urgent appointments and the Duty Doctor

Provision is made each day for urgent cases. If you think that you need to be seen the same day at the surgery, telephone 534301 and state this clearly to the receptionist.  If there are no appointments left for that day the receptionist will take a note of your name and telephone details. The Duty Doctor will then contact you to assess the degree of urgency and either give you advice over the telephone or allocate an appointment to see you.   (The doctor will only be able to deal with the immediate problem).

Telephone  Advice

A doctor and practice nurse will usually be available to give telephone advice at certain times each day. You will be asked for a contact number and some details (e.g. to discuss test results). The receptionist will then give you an approximate time when the doctor will return your call or they will leave a message for the nurse to return your call as soon as possible.

Extended  Hours

We operate an extended hours service.  During these periods one GP and one Nurse will be available for 15 minute appointments.

Daytime non-emergency visits

If you are unable to attend the surgery to see a GP and need a non-urgent home visit, telephone 534301 between 8.00 and 9.00am. You will be asked for your name and address and the nature of your problem. Sometimes, a doctor may phone you back to discuss/assess the illness and arrange for either a doctor to visit you on his/her rounds, or provide you with some other form of help.   As the duty doctor changes every day, you will not always see the doctor of your choice.

Daytime emergency visits

Telephone 534301 and state clearly that an emergency visit is required, with the patients details to hand for easy reference.  Give the receptionist as good an idea as possible of the nature of the emergency, she will then contact the duty doctor who will decide on the best course of action.

When the health centre is closed

Telephone 534301.  When the building is closed, an answering machine will give an emergency number to contact, so have pen and paper handy.  Between 6.00pm and 8.00am from Monday to Thursday and over the weekend from 6.00pm on Friday until 8.00am on Monday morning, and on Public Holidays, emergency medical care is provided by NHS 24.   This is the clinical telephone health information advice and referral service for the whole of Scotland.   You may call NHS 24 directly during these hours on 111 (freephone number).   Alternatively call 534301; the practice answering service will give out the NHS 24 number.

NHS 24 Service

You can call NHS 24 and talk to one of their experienced nurses.
The nurse will check they have your correct details, ask you a series of questions about the symptoms that are concerning you, and advise you on what to do next. To carry out an accurate assessment, the nurse will also ask you about your medical history including any medication you are taking or any allergies you have.   The nurse will want to assess your symptoms thoroughly and will check for the most serious illnesses first so don't be alarmed by the first few questions that you may be asked at the start of the assessment.

Once the nurse has assessed your symptoms, they will give you advice on what to do next. They can:

  • Get an ambulance for you
  • Ask you to go to an Accident & Emergency department
  • Arrange for a doctor to visit you at home (at night)
  • Arrange for a doctor to see you at the out-of-hours base located at Wallacetown Health Centre (at night)
  • Ask you to contact your own GP (during the day)
  • Give you information and reassurance
  • Give you advice on how best to treat the symptoms yourself
  • Tell you where your nearest pharmacy is and when it is opened e.g. late at night.

The nurse will be able to give you directions to where you need to be and you can call NHS 24 back at any time if you are worried or symptoms change.

                             IN SERIOUS EMERGENCIES DIAL 999 FOR AN AMBULANCE

                             ANY DIFFICULTIES IN CONTACTING NHS24

                                             DIAL THE OPERATOR - 100

 

 

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